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About our Services

  • What is Strong Interest Inventory?

    The Strong Interest Inventory® assessment is a tool that provides robust insight into a person’s interests to help them consider potential careers, their educational path and the world of work. Built on psychologist John Holland’s theory, it’s backed by more than 80 years of research into how people of similar interests are employed, and what motivates individuals in the workplace. More information about Strong Interest Inventory can be found here https://www.themyersbriggs.com/en-US/Products-and-Services/Strong

  • The Strong Interest report refers to occupations on O*NET. Can I rely on the labour market information on their website when designing my career?

    The O*NET website provides labour market information that is relevant to the USA market. Unless you live or plan to live in the USA, do not rely on their data (e.g salary/wage information) for your career pathway plans. knext will help you with identifying reliable labour market information and insights that is relevant to your location.

  • Labour Market information

    Labour Market Information is data about supply and demand for labour in a certain location. It can unlock deeper insights into the jobs in demand in your region and local labour market conditions. Knowing how jobs in your location are changing gives you a big picture view of where future opportunities might be.

  • Design thinking – what is it?

    Design thinking is a human-centered approach to solving problems that are anchored in understanding customer needs, rapid prototyping and generating creative ideas that will transform the way products, services, processes, and organizations are developed. By using design thinking, decisions are based on what customers really want.

  • Does knext offer CV, LinkedIn profile and Cover Letter writing services?

    No. knext is not offering employment services support at this stage. To get you started, here is a useful link that we think may be useful to you. https://www.linkedin.com/learning/search?keywords=writing%20a%20professional%20resume

  • What if I am not happy with the services I paid for?

    We provide 100% Money-Back Guarantee for all our solutions. During the refund process, we will ask you some questions so that we can improve our service offering in future.

    For refund requests, please send an email to troop@knext.com.au 

  • Cancellations

    There are times when a client may need to cancel and reschedule appointments. Where possible, we ask that clients give us advance notice. No cancellation fee is charged for the first cancellation however a cancellation fee may be charged for the second cancellation made in less than 24 hours. If repeated cancellations are made without a valid reason, we may suspend services.

  • Languages

    At this stage, the Strong Interest Report and the services we provide is available in English. We are working hard to make sure reliable assessments in other languages are available for our non-English speaking clients in the not too distant future.

About our Impact

  • How did we select our impact partners?

    We used our network to identify a number of contenders whose mission would benefit from the support from knext. We then reached out to them to have discussions and selected the final partners whose details are available on our site. These groups are not-for-profits who are passionate about tackling inequality. We are thrilled to be working alongside them.

  • How are we measuring the impact of projects we support?

    Our impact partners have different priorities that they are measuring – and that is okay. Those who we support already have a proven track record of having impact within the local community and have plans in place to succeed long-term. We are committed to providing you, our supporters, with information on the impact we are having once we have access to good, reliable data and relevant insights.

Billing

  • When will my card be charged?

    You will be charged when the payment is successful.

  • I am making a payment in my local currency. How is foreign exchange rates calculated?

    Exchange rates displayed at checkout are typically mid-market rates: the average between the buy and sell price of the currency. Our payment service providers apply daily mid-market rates provided by their service providers. If you still have questions, drop us an email at  troop@knext.com.au and we will look into your query.

     

  • What happens when a payment error is made at checkout?

    Please send an email to troop@knext.com.au with the name of the purchaser, date of purchase, and amount made in error. We will start the refund process within 24-48 hours of receiving the request.

    While our payment service providers process the refund immediately, your bank may take 5-10 days to surface this to you and return the funds to your bank account.

    Additionally, when you create a refund, we will pass the service provider’s fees and charges for processing the refund on to you.

  • Declined payments - what happens in this scenario? Do I get charged with a decline fee?

    You won’t be charged decline fees. This means, regardless of the decline reason, no transaction fees will be applied.

  • If a payment in a currency other than AUD is disputed or refunded, how is the conversion calculated?

    Currency rates fluctuate on a daily basis, so the rate used when a charge is converted often differs from the rate used when a dispute or refund occurs. The returned amount can be less—or more—than the payment that was made. Ultimately, our customers will be refunded the exact amount they paid and in the currency they paid in, regardless of the rate. If you still have questions, email us at troop@knext.com.au

  • I still have queries about my bill. Where can I go for assistance?

    You can send an email to troop@knext.com.au with your questions.

Other matters

  • How do I contact knext?

    We’d love to hear from you! Drop us a note at troop@knext.com.au

  • Does knext have a phone number?

    At this stage we can only offer email support. We will include a phone number once it is available.

    You can get in touch with our team at troop@knext.com.au